PLAYLIST

Customer Experience

  • Design products around what people want and value
    Alan Mulally
    Alan Mulally
    Ford Motor Company, Former CEO
  • Focus on the right customer segments
    Carol Tomé
    Carol Tomé
    UPS, CEO
  • Solve for the customer and you'll be rewarded
    Yamini Rangan
    Yamini Rangan
    Hubspot, CEO
  • Build for customer satisfaction, not just operational efficiency
    Chris Kempczinski
    Chris Kempczinski
    McDonald's, CEO
  • One key benefit of a subscription-based business model
    Will Ahmed
    Will Ahmed
    WHOOP, Founder and CEO
  • Love your customers more than you love your product
    Jesse Cole
    Jesse Cole
    Savannah Bananas, Owner
  • One way to stay in touch with the frontline
    David Novak
    David Novak
    Yum! Brands, Cofounder and former CEO
  • Let your customers guide innovation
    Evan Spiegel
    Evan Spiegel
    SNAP, CEO
  • Figure out the right solutions to customers' problems
    Will Ahmed
    Will Ahmed
    WHOOP, Founder and CEO
  • Incentivize your front line employees to serve customers well
    Mike White
    Mike White
    DirecTV, Former Chairman and CEO
  • Offer customers ways to give real-time feedback
    Lauren Hobart
    Lauren Hobart
    Dick’s Sporting Goods, President and CEO
  • Give your employees the power to please your customers
    Kendra Scott
    Kendra Scott
    Kendra Scott, Founder and Executive Chairwoman
  • Craft your customer journey around a compelling story
    Ben Weprin
    Ben Weprin
    AJ Capital & Graduate Hotels, CEO
  • Find innovative ways to surprise and delight your customers
    Kendra Scott
    Kendra Scott
    Kendra Scott, Founder and Executive Chairwoman
  • View customers as valued guests
    Scott Redler
    Scott Redler
    Freddy's Frozen Custard & Steakburgers, Cofounder
  • Too much bureaucracy hinders success
    Bernie Marcus
    Bernie Marcus
    Home Depot, Cofounder
  • Customers always guide your business
    Tim Ryan
    Tim Ryan
    PricewaterhouseCoopers, US Chair and Senior Partner
  • Make customers need you more than you need them
    Oz Pearlman
    Oz Pearlman
    Professional Mentalist
  • To understand your customer, cast a wide net
    Lisa Lutoff-Perlo
    Lisa Lutoff-Perlo
    Celebrity Cruises, Former CEO
App Screenshot

Level up your leadership with 2-minute lessons from the world’s top leaders

It’s hard to make time for leadership development. The How Leaders Lead App is here to solve that.

App Screenshot

Leadership development, built for your "I don't have time for that" schedule

Become a better leader with 2 minute daily leadership lessons from the world’s best leaders. 

Create a habit of consistent development with topic-based playlists

Enjoy curated playlists based on common leadership topics to help you become more proficient in key leadership disciplines. 

Learn how the world’s greatest leaders lead, then do it for yourself

The app gives you an inside look into how world’s greatest CEOs and leaders lead and what’s made them successful. 

Search, discover, and share key leadership lessons anytime, for free

Build your own library of leadership clips and leaders that keep you inspired and growing.

Download the App